Job offer
Guest Relation (M/F)
DESCRIPTION OF THE OFFER
The Guest Relation is the privileged contact and must become indispensable to the customer during their stay. He/she ensures that the hotel's quality standards are met: the welcome, the room, the services, the meals, everything must be perfect down to the smallest detail. He/she proactively manages the VIP guest experience (welcome, anticipating needs, etc.).
Every day, the Guest Experience coordinator will check in with the teams to pass on customer feedback. Highly attentive to customer feedback, he/she is constantly seeking to improve and develop the hotel's services in order to offer customers an unforgettable experience.
YOUR ROLE
- Proactively manage the customer experience (welcome, anticipate needs, etc.).
- Check reservations and customer profiles in advance (rehearsals, anniversaries, honeymoons, etc.).
- Build up and enhance a database of customer information (preferences, habits, important dates/names, etc.).
- Defining the right treatment for each customer.
- Handling customer relations (greeting customers on arrival and departure, touring the hotel).
- Updating the customer CARDEX.
- Invite guests to leave a comment on Trip Advisor.
- Checking and following up on room amenities and other requests.
- Keeping in constant contact with the various departments to clarify customers' needs.
- Providing feedback to management, monitoring customer comments, filling in progress sheets on sticking points and preparing arrivals with the other teams.
- Deliver personalised greetings.
PROFILE SOUGHT
- Professional attitudes, behaviour and presentation (teamwork skills, autonomy, dynamism, honesty, versatility, sense of initiative, organisational skills, sense of luxury and generosity, welcoming manner, etc.).
- Diplomacy, responsiveness and curiosity about different lifestyles and cultures.
- Knowledge of French and English. Fluency in other languages would be an asset.
- Knowledge of the tourism sector and customer needs.
- Written and verbal communication skills.
BENEFITS
- 75% reimbursement of the Navigo pass
- Double Food Compensation Allowance per day worked
- Remuneration over 13 Months (after trial period)
- Guaranteed day off on your birthday or the following day, as you wish
- Paristory Experience: one night's accommodation including breakfast for two people in the hotel where you work in order to live the customer experience (after one year's seniority)
- Preferential staff & friends & family rates in all our hotels (on request and subject to availability)
- Participation in group events (staff parties, birthdays of the month, employee of the month, Paristory events committee, etc.)
OUR VALUES
Generosity | People | Opportunity | Encounters |
PRESENTATION OF OUR COMPANY
Thanks to its privileged location, both historic and cultural, our 5-star boutique hotel enjoys unique advantages in the heart of Paris.
Just a stone's throw from the Palais Royal and its romantic French garden, next to the Louvre and the Jardin des Tuileries, it offers a true haven of peace in the capital.
The hotel's 59 rooms and suites are particularly bright, with a Parisian atmosphere, soft colours and thoughtful comfort, and offer a view of the splendour of the Palais Royal.
Already the recipient of several awards, including Best Boutique Hotel in Europe, recognised by Conde Nast Traveller and Forbes, we are one of those unmissable establishments where luxury rhymes with passion, personalisation and experience. The hotel is affiliated with Small Luxury Hotels of the World and is a member of the following prestigious travel agency networks: Virtuoso, Signature and Travellermade. It also holds the "Clef Verte" label.
Café 52 offers a selection of healthy, balanced and seasonal dishes throughout the day, in a warm and intimate atmosphere. Maxime Raab's menu focuses on well-being and seasonal produce. The vast terrace on the quiet, confidential Place de Valois is an invitation to unwind.
The hotel offers a Clefs d'Or concierge service, a Spa by Holidaymie with jacuzzi and hammam, a shopping corner, a fitness room, a restaurant, a bar and a terrace.
